50% Off first box with code MYFAV

FAQS

What is your service?

We are offering free home delivery of fresh fruit & veggie subscription boxes to local communities.

Boxes will include an assortment of fresh essential fruit & veggies.  Please note, Contents may vary depending on availability.

 When do you deliver?

We currently deliver on Fridays, Saturdays & Sundays. Delivery will be between 9am – 6pm. Orders need to be placed before 6pm Wednesday to have your order that weekend. Any orders placed after will be the following weekend.

We operate a drop and knock service. Your box will be left on your doorstep but don't worry will not walk away if we observe no response. We wil lcall and  If there is no response, we will leave in your designated safe place. Please ensure you specify your safe place* upon placing your order.

During the COVID19 pandemic & to adhere to the Public Health England guidelines, there will be zero contact between you and the person delivering your box. Please take special care to wash all your fruit and vegetables once it has been delivered.

 Do you have more information about subscription?

We offer a subscription service for those wanting a weekly or bi-weekly delivery of fresh produce. Weekly subscriptions are debited weekly/Bi weekly andIt’s really simple to set up and we have a no quibble and zero stress policy.  Going on holiday?.. You can pause your susbcription, no problem!

I've decided I want to cancel my order, what should I do?

Please inform us 7 working days before your next delivery date so we can ensure that no monies exit your account.   Please make this request in writing to orders@communityfav.com so we can action this. If no cancellation has been made during this period we will deliver your box on the day specified.

 I have an allergy, can I exclude items?

Sure, we can exclude up to two items - but dont worry we will substitute this for a like-for-like product, already included in the box. Please make this known when placing your order.

I'd like to customise my box is this possible?

For the time being, we are unable to customise boxes.

What do I get in my box?

We change produce on a weekly basis to offer our customers variation. A new produce list will be posted on our website at 8pm every Thursday, Please note, there may be some swaps according to availability.

 I am a key worker and may not be in during the slot specified, what shall I do?

This is absolutely fine; Please specify a designated safe place upon order. Did you know key workers are eligible for a significant discount (applicable on the Maxi box/subscription only) Please provide your proof of key worked ID on delivery.

Do you reuse the boxes?

Yes! we are able to re use a single box up to a maximum of three times. Just have your box redy to hand over on your delivery day. Please do not give boxes back in a condition that you would not like to receive them in. Boxes that are not fit for purpose can not be reused and will not be accepted, ie. if serverly torn/dirty or seen as unuseable

Do you donate to charities?

We believe in zero waste therefore, we donate all surplus to local charities/orgnaisations. Please feel free to get in contact with any suggestions of local charities who you feel may also benifit. We want to spread community love & help those in need.


*DISCLAIMER*

We will not be made liable for any damage or loss of produce when the box is in your safe space. We will take photographic evidence of the said box, in your safe space.